Failed payments, unpaid bills, and frozen accounts

What this does

Handle failed or unconfirmed payments and restore access when billing puts the account on hold.

Steps

1. If Plan & Billing shows pending confirmation, use Retry confirmation and do not pay again. A failed or cancelled checkout does not apply a plan change. Review any failed autopay warning and unpaid Bills.
2. For an unpaid bill, review the amount and due date and use Pay [amount]. Bills are payable within 7 days of issue. An overdue bill can freeze the account; do not rely on continued access after the due date.
3. On Account on hold, an administrator can pay the oldest outstanding bill, then use Check again. Employees must ask their administrator to settle it. Use Contact Support if unresolved; an ended trial without a bill needs a paid plan, not a bill payment.

Result

Frozen accounts block normal app access, including reads, changes, and exports; billing recovery remains available. Data is not deleted. Settle the outstanding bills to restore access; a freeze caused by unpaid bills also blocks plan changes.

Related/Next guide: Pay a bill or complete plan checkout.