Administration & billing
Trial, free, and paid plan states
Understand trial dates, free pricing, paid status, and account holds.
What this does
Distinguish trial timing and free pricing from a paid subscription's status.
Steps
- Open Plan & Billing. Trial shows days remaining and the trial end date when available; Free is a price label, not a promise of an unlimited trial.
- For a paid account, review Active and the displayed rate. Payment due, Frozen, Expired, or Cancelled describe subscription/access state, not a new plan purchase.
- If the trial has ended with no amount due, use Change Plan when offered, or contact sales for a negotiated plan. An expired trial can freeze access.
Result
A quote or opened checkout does not activate a paid plan. The plan and its entitlements change only after successful payment settlement.
Related/Next guide: Change plan.