Administration & billing
Employee and seat limits
Read employee usage, plan capacity, and minimum billing.
What this does
Read current employee usage separately from plan capacity and billable employee count.
Steps
- Open Plan & Billing and read Employee usage against the plan's allowance, or Unlimited employees.
- Check Approaching limit (from 80% usage) or Limit reached. Adding or importing employees beyond a capped plan's allowance is rejected.
- Review Minimum billing when shown and the billable employee count in the quote or estimate. The monthly final amount follows the actual active employee count for the month, subject to minimum billing.
Result
You can distinguish the seat cap from the number charged. A target plan cannot accept a change when your current employee count exceeds its cap.
Related/Next guide: Upgrade and downgrade rules.